Frequently Asked Questions

Oriana Luxe Fitness is based in Plano, Texas:

Oriana Luxe Fitness
1900 Preston Rd
Plano, TX 75093
United States

We work on projects locally and supply equipment to customers in other areas via curated shipping and delivery partners. For more about our background and approach, visit our About Us page.

Under normal conditions, the typical timeline is:

• Handling time: usually 1–2 business days after your order is confirmed and payment is approved.
• Transit time: usually 3–7 business days, depending on your location and carrier performance.
• Estimated total: approximately 4–9 business days from order confirmation to delivery.

These are estimates, not guaranteed delivery dates, but they reflect what most customers experience. For full details, including pickup cutoffs and freight information, see our Shipping Policy.

Where clearly indicated, we may offer free standard shipping on eligible orders over $500 (after discounts, before taxes), subject to any geographic or product exclusions shown at checkout.

Oversized, ultra-heavy, or specialty items may still require additional freight costs. Full details for your order will be displayed before you complete checkout and are also summarized in our Shipping Policy.

Unless a different timeframe is clearly stated on your product page or invoice, most eligible items can be returned within 30 days of delivery, measured from the date the carrier marks your order as delivered.

• No standard restocking fee on eligible returns that meet condition requirements.
• Returns are processed by mail or freight; return shipping is generally your responsibility unless we have made an error.
• Items must be clean, in good condition, and include required components and accessories.

For full details, including how to request a return, please read our Refund & Returns Policy.

Warranty coverage depends on the specific product and category:

• New equipment typically includes multi-year coverage on the frame and major components, plus a defined labor period.
• Certified premium equipment generally includes a limited parts & labor warranty designed to protect against defects after refurbishment.
• Exact terms vary by brand and model and are shown on the product page and/or your invoice.

A detailed overview of coverage and exclusions is available in our Warranty Policy.

For larger pieces and project-based installations, we may coordinate services such as placement, basic assembly, and removal of packaging in certain areas. Availability and pricing depend on:

• Your location and building access requirements.
• The type and quantity of equipment being installed.
• Installer and carrier availability for your requested dates.

If white-glove or installation services are important to your project, mention this when you contact us through the Contact Us page.

Once your order ships, we usually send you an email with a tracking number and link from the carrier. You can use this link to track the shipment’s progress.

If you have not received tracking information within a reasonable time after your order confirmation, please reach out through our Contact Us page or email info@orianaluxefitness.com with your order number.

If you need to change or cancel an order, please contact us as quickly as possible. In some cases we can adjust an order before it moves into processing or ships.

Once an order has shipped, changes are typically handled under our standard returns and exchanges process. You can find more information in the Refund & Returns Policy.

New equipment is factory-fresh and typically includes the manufacturer’s latest specifications and branding, plus full new-product warranty.

Certified premium equipment has been inspected, tested, and premium according to our standards to provide strong performance at a more accessible price point. These pieces usually include a limited parts & labor warranty tailored to the premium category.

If you’re unsure which category is best for your space or budget, our team can help you compare options via the Contact Us page.

You can reach us using any of the following:

• Submit an enquiry through our Contact Us page.
• Email: info@orianaluxefitness.com
• Phone: +1 (940) 666-8076

For a new project, it’s helpful if you share basic room dimensions, ceiling height, expected users per day, and any brands or styles you prefer so we can provide more accurate recommendations.