Personal Information
We collect information you choose to provide (like your name, email, phone, and shipping address) when you place an order, create an account, or contact us with a question.
Oriana Luxe Fitness
Privacy Policy
This Privacy Policy explains how Oriana Luxe Fitness collects, uses, and protects your personal information when you visit our website, contact us, or purchase products and services. By using this site, you agree to the practices described below.
Data Security
We use reasonable technical and organizational measures to help protect your information against unauthorized access, alteration, or loss.
Cookies & Analytics
Cookies and similar technologies help us operate the site, remember your preferences, and understand how visitors use our pages so we can improve the experience over time.
Information We Collect
- Contact details: name, email address, phone number, billing and shipping addresses you provide at checkout or when contacting us.
- Order details: products purchased, order totals, and limited payment-related information (for example, confirmation that a payment was completed). Full card details are handled by our payment processors and are not stored on this site.
- Account information: username and password if you create an account, plus any preferences or saved addresses.
- Usage data: pages visited, links clicked, approximate location based on IP, device information, and browser type, typically collected via cookies and analytics tools.
- Communication history: messages you send us via forms, email, or phone, and our responses.
How We Use Your Information
- To process and deliver your orders, including order confirmations and shipping updates.
- To provide customer support and respond to questions you send via the Contact Us page.
- To maintain, secure, and improve our website and services.
- To send you service-related messages (such as policy updates, service notices, or important information about your account or equipment).
- To send marketing communications about products, promotions, and news where permitted by law and your preferences (you can opt out at any time).
- To comply with legal obligations and enforce our Terms & Conditions.
Cookies & Similar Technologies
- Essential cookies: required for the site to function correctly, such as keeping you logged in or remembering items in your cart.
- Performance and analytics cookies: help us understand how visitors use the site (for example, which pages are visited most often) so we can improve navigation and content.
- Preference cookies: may remember settings like language or region so the site feels more tailored to you.
- You can manage cookies through your browser settings. If you choose to disable certain cookies, some features of the website may not work as intended.
We may use third-party analytics services (for example, Google Analytics) that collect aggregated or pseudonymous information about site usage.
When We Share Your Information
- Service providers: we share information with trusted third parties who help us operate our business (such as payment processors, shipping carriers, IT providers, or email platforms).
- Legal requirements: we may share information if required by law, court order, or to respond to lawful requests from public authorities.
- Business transfers: if we undergo a reorganization, merger, or similar event, your information may be transferred as part of the business assets where permitted.
We do not sell your personal information to third parties for their independent marketing purposes.
Marketing Preferences
- You may receive marketing emails or SMS from us if you have opted in or where allowed by law based on your relationship with us.
- You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the message or by contacting us directly.
- Even if you opt out of marketing, we may still send important non-marketing messages related to your orders, account, or policy changes.
To adjust your preferences or ask questions about marketing, please contact us via the Contact Us page.
Data Retention & Your Rights
- We keep personal information only as long as reasonably necessary to fulfill the purposes described in this policy and to comply with legal, accounting, or reporting requirements.
- Depending on your location, you may have rights such as accessing, correcting, or deleting your personal information, or objecting to certain uses.
- We may need to verify your identity before responding to certain requests and may not always be able to fulfill a request where doing so would conflict with legal obligations.
If you wish to exercise your rights or have questions about how long we keep specific types of data, please reach out using the contact details below.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can investigate and, where appropriate, delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “last updated” date and may provide additional notice where appropriate.
Your continued use of the website after an updated policy is posted means you accept the revised terms.
Contact Details & Related Policies
If you have questions about this Privacy Policy or how we handle your information, you can contact us at:
Oriana Luxe Fitness
1900 Preston Rd
Plano, TX 75093
United States
Phone: +1 (940) 666-8076
Email: info@orianaluxefitness.com
For more details about our services and policies, please also see:
- About Us – who we are and how we work.
- Shipping Policy – order handling and delivery timelines.
- Warranty Policy – coverage for equipment and service.
- Refund & Returns Policy – how we manage returns and refunds.
- Terms & Conditions – legal terms for using our website and placing orders.
- Testimonials – real client experiences.
- Contact Us – to submit privacy-related questions or requests.
This Privacy Policy is provided as a general summary of our practices and is not legal advice. You may wish to consult your own legal advisor if you have specific questions about your rights.